Fydback Blog
Expert insights on customer feedback strategies, voice-first feedback collection, and improving your customer experience.
Featured Articles
What is NPS (Net Promoter Score)? A Complete Guide
Learn everything about Net Promoter Score (NPS), how to calculate it, and why it's crucial for measuring customer loyalty and business growth.
What is CSAT (Customer Satisfaction Score)? The Ultimate Guide
Discover how Customer Satisfaction Score (CSAT) works, its benefits, limitations, and how to implement it effectively in your feedback strategy.
All Articles
What is NPS (Net Promoter Score)? A Complete Guide
Learn everything about Net Promoter Score (NPS), how to calculate it, and why it's crucial for measuring customer loyalty and business growth.
What is CSAT (Customer Satisfaction Score)? The Ultimate Guide
Discover how Customer Satisfaction Score (CSAT) works, its benefits, limitations, and how to implement it effectively in your feedback strategy.
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