Voice-First Customer Feedback That Actually Works

Automate customer interviews with AI agents that call your customers or receive inbound feedback via custom phone numbers.

How satisfied are you with our service?

I'm very satisfied! The product exceeded my expectations.

What features would you like to see improved?

AI-powered voice interviews

How fydback works

Inbound Calls

  • Generate custom phone numbers for customers to call

  • Create QR codes that initiate calls when scanned

  • AI agents conduct interviews based on your questions

  • Collect valuable feedback without human intervention

Outbound Campaigns

  • Upload phone number lists or import from your CRM

  • Schedule automated outreach campaigns

  • AI agents call your customers at optimal times

  • Gather insights at scale without hiring interviewers

1

Configure Questions

Set up your interview script with custom questions tailored to your feedback needs.

2

Deploy Your Channel

Generate phone numbers, QR codes, or schedule outbound campaigns.

3

Analyze Results

Review transcripts, sentiment analysis, and actionable insights from your interviews.

Configure Smart Workflows

Design intelligent conversation flows with follow-up questions based on customer responses

Question Workflow Example

1

How would you rate your satisfaction with our product?

Type: Multiple Choice

Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied

If: Very satisfied / Satisfied

2A

What features do you love the most?

Type: Open-ended

If: Neutral / Dissatisfied / Very dissatisfied

2B

What aspects of our product could be improved?

Type: Open-ended

3

Would you recommend our product to others?

Type: Yes/No

Our AI agents intelligently navigate these conversation flows, asking follow-up questions based on customer responses

Powerful Analytics

Track campaign performance and gather actionable insights from your customer interviews

Outbound Campaign: Customer Satisfaction Survey

NPS Score

8.4
Scale: 1-10

CSAT Summary

92%
Positive
↑ 3% since last month

Completion Rate

82%
Target: 75%
↑ 7% above target

Avg. Call Duration

3:42
minutes
↑ 12s longer than avg.

Satisfaction Distribution

Very Satisfied42%
Satisfied28%
Neutral15%
Dissatisfied10%
Very Dissatisfied5%

Call Status Breakdown

136
Completed
24
In Progress
30
Scheduled
10
Failed

70% response rate (industry avg: 52%)

Try It Now!

Scan this QR code to call our demo number and experience fydback firsthand.

Call: +31 97010250009

What You'll Experience

  • 1

    Call connects to our AI interview agent

  • 2

    Answer a few demo questions about your experience

  • 3

    See how natural and effective voice feedback can be

Join Our Beta Waitlist

fydback is currently in beta. Sign up to be among the first to access our platform.

Early Access Benefits

Priority onboarding assistance

Discounted pricing for 12 months

Direct access to our product team

Influence future product development

Need immediate access?